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The Web 2.0 Ideology

Web 2.0 is not just a viral term used to describe the broad set of techno-social changes on the Web; it is also a general way of looking at things, an ideology. This ideology is a set of ideas that was proposed by the founder of a large technology publishing house, Tim O’Reilly, in 2004. While some of his propositions are accurate, others, which are suggested (but largely remain untold) have to be discredited. This essay will first trace back the term, situate it, and then make the ahistoricity of this branding effort transparent.

The Power of Naming
Public discourse is controlled by those who manage to manipulate the language of the debate. In 2006, "Web 2.0" was the Wikipedia article with the highest number of incoming, external links. The Web 2.0 Ideology is a marketing tool that falsely reframes the steady evolution of the Web as a sudden explosion, a big bang of techno-social components that were then collected under the conceptual umbrella of the newly created brand. While the Web 2.0 concept was initially criticized, the market logic that it proposes as common-sensensical, remains largely unchallenged. Entrepreneurs welcome the term, amateurs thought that they were learning something, pragmatists surrendered, while a few others are looking for less ideologically charged language. O'Reilly's branding idea, associated with radical novelty, sells books and tickets to events but most importantly, it has the potential to excite venture capitalists, not completely unlike the years of the dot-com mania.

Web 2.0
The ideas associated with the Web 2.0 brand were often discussed. In October 2004, the term was coined by Tim O’Reilly and his colleague John Battelle. Both men brainstormed the topical focus of an upcoming conference about the Web, came up with the term and trademarked it. Two years later, at a UC Berkeley commencement speech, Tim O'Reilly said:

    "If history is any guide, the democratization promised by Web 2.0 will eventually be succeeded by new monopolies, just as the democratization promised by the personal computer led to an industry dominated by only a few companies. Those companies will have enormous power over our lives -- and may use it for good or ill."
Ten days after making this self-effacing statement, the publishing tzar sent a "Cease or Desist" order to a small Irish not-for-profit organization that had planned a half-day symposium with the W-word in its title.

Initially, people were mystified about the exact meaning of the concept and O'Reilly's blog essay What is Web 2.0? was supposed to address that problem. In this text, he proposes a versioning of the Web and suggests that we currently experience is version number two. The first (think: old) version of Web is characterized by listing a set of static browser-based applications and components including Ofoto, Brittanica Online, personal websites, sites like evite, broadcast-type publishing, content management systems, and taxonomies.

Subsequently, he distinguishes Web 2.0 by associating it with folksonomies (user-generated taxonomies), blogging, wikis, and syndication and more specifically, sites like Flickr, BitTorrent, Napster, Wikipedia, Upcoming.org and Google AdSense. Techniques and technologies include AJAX, API, XML, and RSS.

Illustrations of Web 2.0 commonly map an overwhelmingly large number of logos of startups, supposedly demonstrating that the creators have their thumbs right on the pulse of the Internet. These maps are meant to visualize the momentum of this phenomenon, while making the non-familiar user feel intimidated.

How new is it really?
Tim Berners-Lee, the inventor of the Web, questioned whether one can use the term in any meaningful way, since many of the technologies that make up Web 2.0 have existed since the early days of the Web.

The Web, for example, has always been social. Its first incarnation, ARPANET, was rapidly taken over by email exchanges. Blogging, another supposed argument for the novelty of Web 2.0 was some ten years old at the moment of the conception of Web 2.0. Already in 1994, the eccentric Swarthmore student Justin Hall pioneered blogging by using the Web to reveal details of his self-exploration and sexual adventures. In addition, user-generated content did not just suddenly appear in 2004. Forms of self-publishing are as old as Amazon.com, which allowed users to write reviews and consumer guides since its launch in 1995. An additional, often repeated feature of Web 2.0 is that now users have a voice. David Weinberger reminds us that, “NO, back from the very beginning what drove people onto the net was not so that people can shop ... Weblogs and all that have made it way, way easier but the Web has always been about voice and conversation."

It is true that a wide spread democratization of news and information is taking place but at the same time, it is corporate social milieus that facilitate most of large-scale sociality. Yochai Benkler writes:
    "At a more foundational level of collective understanding, the shift from an industrial to a networked information economy increases the extent to which individuals can become active participants in producing their own cultural environment. It opens the possibility of a more critical and reflective culture (130)."
On the one hand, Benkler is correct to suggest that online cultures are more participatory but his statement ignores the corporate context to almost all places in which major sociality takes place online. These platforms are not owned by users but they are, conversely, the possession of businesses with the goal of profit. Yochai Benkler also suggests a newly gained autonomy for the individual:
    "The networked information economy makes individuals better able to do things for and by themselves, and makes them less susceptible to manipulation by others than they were in the mass-media culture. In this sense, the emergence of this new set of technical, economic, social, and institutional relations can increase the relative role that each individual is able to play in authoring his or her own life (130)."
The suggestion that there is less manipulation today is partially true but simultaneously it has serious shortcomings. Software architectures of "social software giants" like Yahoo, Google, or NewsCorp are manipulative in their own, perhaps novel ways. NewsCorp, the corporation that also runs FoxNews, deceives MySpace users, with its lack of transparency when it comes to ownership of content and privacy. Also consider the planned introduction of "news feeds" on MySpace.

Apart from the undifferentiated claim of democratization there is also the Network Effect on the list of components of Web 2.0. The telephone and later also the fax are only two historical examples of this effect that alludes to the fact that use value of these technologies is increasingly drastically, the more people are using it. The more people own a fax machine, the more sense it makes for the individual to buy this product. In addition, social networking sites (sns) are also hardly new. The first social networking sites, Classmates and Match.com, were founded in 1995.

Yet another crucial aspect of the Web 2.0 concept is the separation of content and presentation, which is equally old news. Style sheets, for example, have existed since the 1970s. Traditionally, html coding merged content with form. The introduction of Cascading Style Sheets (CSS) and XML, however, changed that.
Cascading Style Sheets (CSS) were developed as a means for creating a consistent approach to providing style information for web documents. The CSS Working Group published CSS as a W3C Recommendation in 1998.

 
Talk of novelty is equally misplaced when it come to wikis. Ward Cunningham installed WikiWikiWeb on the Internet in 1995. And the first version of RSS, a format for syndicating content, was created by Netscape in 1999.

Application Programming Interface (API) is an additional technology at the core of Web 2.0. APIs  interconnect websites just like a door way through which people with the right “key” can pass; they facilitate the link between one computer program and another. Open APIs allow programmers to write applications that access the rich databases at Google, Facebook or Yahoo.  In the past, companies protected their APIs like treasures. But more recently, they decided to share their APIs, allowing developers to build their own hybrid mash-up software. Frappr, for example, uses GoogleMaps and adds layers of conversations on top of them.

Hardly the latest marker of the evolution of the Web, Extensible Markup Language (XML) facilitates the sharing of data across different systems on the Internet. XML 1.0 became a “W3C Recommendation” already in 1998.

Folksonomy, however, was popularized in 2004. It stands for collaborative tagging, social classification, social indexing, social tagging. It is the practice and method of collaboratively creating and managing tags to annotate and categorize content. While the Web has always been social, the scale of participation is new. It did not, however, explode over night but was the result of the steady growth of the Web. Today, online participation is made easier because of increased familiarity, easier-to-use tools and broader access to bandwidth and technologies.

Also new is the term AJAX, first coined by Jesse J. Garrett in 2005. It means that Javascript is now working in a way that allows web-based applications to function much like traditional desktop software. AJAX makes web pages feel more responsive by exchanging only small amounts of data with the server so that one does not have to reload the entire web page, each time when requesting a change. While the term AJAX is new, it uses a set of decade-old, existing technologies.

While neither user-generated content, XML, RSS, wikis, blogs, CSS, the network effect, or social networking sites were new in 2004, it is correct that folksonomies as well as the current scale of participation are indeed new.

The Web 2.0 Ideology
Web 2.0 ideologues say that control is bad but in fact control is only increasing as Lawrence Lessig warns us in his book Code 2.0. Other abreviations of this rethoric include: openness--good, authority--bad, hierarchy--bad, and amateur creativity--good.

With Web 2.0, services, rather than products are offered and users are encouraged to participate. Architectures of participation allow networked publics to achieve what Pierre Levy called Collective Intelligence. Networked individuals refer each other to useful content. They page rank, tag, follow and "unfollow." The line between amateur and professional gets blurred when users collaborate to write blogs and wiki entries. Users tag content online and therefore in many cases editorial classification is made unnecessary.

The claim of the relinquishing of control, an essential part of the Web 2.0 ideology, is a myth as William Blaze argues:

    "What separates the Web 2.0 from that plain old "web" is the establishment and entrenchment of a hierarchy of power and control. This is not the same control that Microsoft, AOL and other closed system/walled garden companies tried unsuccessfully to push upon internet users. Power in the Web 2.0 age comes not from controlling the whole system, but in controlling the connections in a larger network of systems. It is the power of those who create not open systems, but semi-open systems, the power of API writers, network builders and standard definers."
Many tasks can now be "out-sourced" to the users who can create in "self-service" mode. The business world introduced the term "crowdsourcing" for an entrepreneurial model "in which a company or institution takes a job traditionally performed by a designated agent (usually an employee) and outsources it to an undefined, generally large group of people in the form of an open call over the Internet. The work is compensated with little or no pay in most cases," as Wikipedia puts it.

The Web 2.0 ideology describes the user experience as "free," convenient, rich, and pleasurable, which makes it easy for users to forget that their "life labor" creates monetary value. Services lure users with the promise of a free service, which is by no means free when one observes the surplus created inthese environments. Web 2.0 makes people easier to use; companies like Amazon and Ebay aimed to make use of their users from the very beginning. A detailed analysis of the dynamics of labor is not the topic of this essay.

Users can re-use and remix existing content. Web 2.0 ideologist Don Tapscott in his book "Wikinomics" talks a lot about relinquishing control and about openness, trust and authenticity. Wikipedia goes largely along when it defines Web 2.0 as "a social phenomenon referring to an approach to creating and distributing Web content itself, characterized by open communication, decentralization of authority, freedom to share and re-use." But while the Web 2.0 ideology claims openness and the end of walled gardens, the reality looks radically different.  

The versioning of the Web, this false assertion of novelty, has become a placeholder for the 2.0 ideology that has caught on in many areas that do not have an obvious linkage to the Internet. Below, see in brackets the Google search results for the mentioned terms (July 11, 2007). Beyond Love 2.0 (48 700), there are many other examples:

Copyright 2.0 (94 900)
Networked publics share content through Creative Commons Licenses.

Business 2.0 (1 930 000)
Users/Creators are meant to blur seamlessly into businesses.

Identity 2.0 (330 000)
Our identity and knowledge is now shaped socially, it is in between us, in  the small circle of our friends.

Author 2.0 (76 600)
Large-scale literary experiments are now possible, allowing very many people to jointly write a novel, for example.

Science 2.0 (349 000)
Distributed citizen science has many examples today. Cornell University's extensive bird watching site collects data from citizens on a scale that has not been possible before.  

Travel 2.0 ( 247 000)
Users jointly create travel guides.

 Law 2.0 (39 700)
The government of New-Zealand put their penal law online, for citizens to edit.

To sum up, the Web 2.0 ideology is characterized by the ahistorical promise of radical novelty, openness, increased democracy, worship of the creative amateur, the power of the many ("collective intelligence" and "crowd sourcing"), the promise of a "free service," the claim of the end of hierarchies, the relinquishing of (corporate) control, the separation of form and content and therefore the possibility of the mobility of data, the switch from desktop applications to web apps, the web as platform, a new scale of participation, and a significantly more convenient and rich user experience.

What sounds like 1960's counter culture rebellion, against control and authority, is far from it. It is hard not to think of Richard Barbrook's Californian Ideology, the "bizarre fusion of the cultural bohemianism of San Francisco with the hi-tech industries of Silicon Valley." Web 2.0 ideologues use the language of rebellion, anarchy and horizontal structures but their core values do not support the goal of the Internet as a common good.

 





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